Welcome, Junge Team!

Hello, I’m Stephanie.

I’m an operations leader based in Hendersonville, NC, with 15+ years of experience helping founders turn vision into structure. I specialize in building clear systems, steady rhythms, and strong teams so owners can focus on leadership, clients, and long-term growth.

I’m excited about the Operations Manager role at Junge Construction and the chance to support a company that helps people turn their home vision into reality.

Download My Resume

HOW I CAN HELP JUNGE CONSTRUCTION

How I Work as an Operations Partner

I work best as the CEO’s operational counterpart—turning broad goals into the structure, clarity, and daily action a team needs to move forward. While I do not come from a construction background, my experience managing complex projects in healthcare, digital platforms, and small business operations has taught me how to learn new industries quickly and build systems that support the real workflow constraints of the field. I would approach construction operations with an active learning mindset to ensure that any processes I build strengthen—not disrupt—how your team works.

Here’s what I bring to the role:

  • Turn goals into structure: Translate long-term vision into clear metrics, processes, and accountability.

  • Own non-construction operations: Support business development, marketing, HR, finance, and admin so the construction team can focus on high-quality builds.

  • Create scorecards and reporting: Build simple, dependable dashboards that track revenue, profitability, hiring, and operational health.

  • Hire, onboard, and develop the team: Bring in the right people, give them clarity, and support consistent performance.

  • Document and refine processes: Capture workflows in a way that’s easy for the team to follow, and improve them as the company grows.

  • Be the internal point of contact: Provide steady communication, coordination, and support so the full team has what they need to succeed.

I bring a calm, organized, methodical approach grounded in experience—and the adaptability to learn construction operations so that the systems I build fit the realities of your fieldwork and business model.

RELEVANT EXPERIENCE IN A NUTSHELL

Supportedly — Program Director & Operational Lead
For eight years, I partnered directly with the CEO as his operational counterpart, translating vision into programs, processes, and measurable progress. I built the systems, workflows, and team structure that allowed Supportedly to scale its statewide programming to more than 10,000 entrepreneurs. My role required quickly understanding new industries, partners, and operational environments—strengthening my ability to adapt and build systems that work in real-world settings.

WE•DO — Partner & COO
As Partner and COO of a marketing and creative agency, I led hiring, onboarding, finance-related operations, scheduling, and internal communication. When the company shifted to fully remote operations during COVID, I designed the processes and operating rhythms that kept the team aligned and supported. This work reinforced my strength in organizing people, clarifying expectations, and creating repeatable systems during periods of change.

SWK Consulting — Operational Strategy for Small Businesses
Through my consulting work, I help small business owners build the structure and accountability they need to grow sustainably. This includes developing processes across HR, finance, marketing, client delivery, and admin, as well as supporting EOS practices like Rocks, L10 rhythms, scorecards, and process documentation. My role is often to bring calm, order, and clarity—turning a founder’s vision into systems the whole team can follow.

TOOLS & NEXT STEPS

I’m comfortable with a wide range of digital tools and genuinely enjoy learning new systems. I pick them up quickly and focus on using each tool to create clarity, consistency, and smooth operations. While I haven’t used JobTread yet, I’m excited by the opportunity to learn it and integrate it into daily workflows.

My core toolset includes:

  • Project & Workflow Tools: Monday.com, ClickUp, Asana, Teamwork, Trello

  • Documentation & Organization: Google Workspace, Microsoft 365, Confluence, Miro, Scribe

  • Communication: Slack, Microsoft Teams, Zoom

  • File & Asset Management: Google Drive, SharePoint, OneDrive, Dropbox

  • Design & Content: Canva, Adobe Acrobat Pro

  • Additional Tools: DocuSign, Toggl

These tools help me keep projects organized, maintain accountability, and ensure teams always know what’s happening and what’s coming next.

If my experience and approach feel like a good fit, I would love to talk with you. I am available for a conversation at your convenience and happy to answer any questions about how I work, what I can support, or how I would approach operations for your team.

Thank you for considering me and whether or not I’m the right candidate, I hope you find the perfect person for this role!

Partnership in Practice

  • Liz Fons: Founder, Jade Social

    "Steph has been an invaluable partner to my business, Jade Social. We have worked together multiple times over the past 6 years. She’s helped streamline our processes, saving me countless hours and allowing me to focus on design work. My business had plateaued before I hired her, I couldn’t see how to expand. Her guidance in refining our client engagement process made our operations more efficient, and her expertise in hiring ensured we brought on the right team members for both the studio and retail space. Her work has not only saved us money but has also driven significant growth. I highly recommend Steph for anyone looking to optimize and scale their business. Mine would not be where it is today without her."

  • Tom Ryan: Chief Executive Officer, Bravo Team

    "Unlike many consultants, Stephanie demonstrated tremendous range and a deep understanding of business dynamics. Her insight was invaluable to our executive leadership. She didn’t just implement HR strategies; she expertly connected them to our overall business objectives. This rare combination of expertise made her not only a trusted advisor but also a highly competent strategist across almost every aspect of the business. Her contributions fostered a positive workplace culture, aligning our hiring, retention, and people development with our broader strategic goals. I highly recommend Stephanie for any company looking to elevate their operations and culture."

  • Kathleen Maddock: Founder, Chinpilla

    "I hired Stephanie as a business consultant to personally help me with marketing, launching my business and developing business strategies I. I also had her lead quarterly executive team meetings. Stephanie was always available and very responsive when I had questions or a last minute crisis came up. I found Stephanie’s perspective well researched, and she had a lot of insight from past experiences to bring to our start up. Her ideas were easy to implement and she was great at supporting the team through the process of implementing changes. Everyone on my team enjoyed working with her!"

  • Karen Comstock: Founder, Dog Behavior WNC

    "I hired Stephanie for Operations consulting when I realized I needed to make strategic changes in my small business. I knew that I needed outside expertise to help shape the most profitable direction to take my company. Stephanie was able to identify the areas that were damaging productivity and draining profits. With a few very targeted upgrades to my workflow and technology usage, I was back on track and able to make a much needed pivot to my services offerings. Stephanie was intuitive and very efficient. I am very satisfied with my choice!"

  • Kena Crume: Senior Accountant, Bravo Team

    ‘I hired Stephanie to help with my daughter's resume who was a senior at UNC Chapel Hill. My daughter used the resources on campus, but felt like it wasn't highlighting her skills and experience to make her stand out in her field and in comparison to other resumes she would be competing in the job market with. To quote my daughter, "I will definitely start telling my friends who want their resumes looked at to use Stephanie! Stephanie kept in mind the current work climate, my specific major, and helped me personalize my resume within my field of study. Adjusting to the different industries I was focused on, and Stephanie providing value-added services like interview advice, cover letter templates, and her vast experience really assisted me in landing my dream post-grad employment!"‘

How I Work

I bring a balance of independent judgment and collaborative energy to my work. I’m comfortable taking ownership of complex projects—whether refining digital workflows, coordinating programs, or supporting entrepreneurs through coaching—while also thriving in team environments where ideas and expertise intersect. My strengths in discernment, organization, and strategic thinking help me cut through complexity, keep projects moving, and align people and processes toward shared goals. This mix of autonomy and teamwork allows me to contribute effectively to both the structured and community-driven aspects of entrepreneurial support.

  • MBTI: ENTJ

    I lead with strategy and structure. I thrive in environments that require big-picture thinking, decisive action, and clear execution. I’m energized by long-term goals and systems that support growth, and I bring a natural drive to organize people and processes toward shared outcomes.

  • Kolbe A Index: 8-5-5-2

    I lead with Fact Finder, which means I research deeply, document precisely, and define direction before moving. I’m energized by digging into data and aligning strategy to facts, but I also move swiftly once the plan is clear. I’m comfortable in both planning and execution, balancing analysis with follow-through.

  • Working Genius: Discernment & Enablement

    I evaluate what’s worth pursuing—and help others get it done. I bring instinctive judgment, clarity, and insight to ideas, projects, and people. I’m naturally inclined to spot what will work and to support others with actionable, timely help that keeps momentum going.

  • CliftonStrengths Top 5

    I’m an Arranger, juggling complexity and finding smart, efficient paths forward. I’m Strategic, quick to spot patterns and map the best route through ambiguity. My talent for Individualization helps me recognize people’s unique strengths and shape cohesive, effective teams. I’m Restorative, energized by solving problems, uncovering root causes, and putting lasting fixes in place. And I bring Positivity to the work—I lead with optimism, encouragement, and perspective that keeps teams moving forward.

Thank You

I’m excited about the opportunity to collaborate with the Junge Team!

steph@swkissel.com

828-575-7851