A dynamic, embedded tool built for Entrepreneur Support Organizations to guide entrepreneurs to the right resources—without leaving their site. With improved UX, smart logic, and branded customization, the Support Navigator boosted engagement, delivered actionable insights, and became a model for scalable digital tools.

When global distribution contracts live in inboxes and spreadsheets, things break down fast. We overhauled Genova Diagnostics’ entire contract lifecycle—centralizing 20+ country partnerships in SharePoint, standardizing workflows, and cutting turnaround time by 40%. Here’s how structure, automation, and cross-team training made it possible.

To stop the constant repeating and emailing, I automated the routine‚ and gave teams their time back.